Bank of communications branch in jiangxi province vigorously implement customer service experience engineering
Through bank branch in jiangxi province vigorously implement customer service experience engineering: is a value-added service experience. Early ward customer health activities, participate in private banking clients more than 30 people, has prompted customers commend mutual activities, realize a customer driven several customers, constantly improving customer contribution; The second is service process experience. This year plans to invest 4.5 million yuan to upgrade service channels, optimize the distribution network, with strong service personnel, the lobby manager to follow through the service; Three is the service channel experience. To guide customers to use self-service equipment, 20 new line self-service Banks (or points); Four is service innovation experience. Hire "old doctor of traditional Chinese medicine" sitting on the judgment seat, deepen customer care, and create a harmonious financial. Five is service management experience. Adhere to the "President's seat", implements the dynamic management balanced business area customers, cracking service problems, improve service ability.
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